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In these situations, you might need to use recovery modeto restore your device:

  • Your computer doesn't recognise your device or says it's in recovery mode.
  • If your screen is stuck on the Apple logo for several minutes with no progress bar.
  • You see the recovery mode screen.

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We posted about exiting Recovery mode on 3uTools before. Now it is about exiting DFU mode. It's hard to tell whether your iPhone is stuck in DFU Mode or simply freezes at the black screen. You can easily check the status of your device on 3uTools. If you're in trouble with DFU Mode or can not exit DFU mode manually, this post is a helper for you. IPhone 5 can't restore - Stuck at 'Waiting for iPhone' I have an iPhone 5 that's really giving me a headache. At first it started up but the screen wouldn't come on = it synched with iTunes and vibrate on/off worked, but replacing the screen didn't work.

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Learn what to do if you see the progress bar on your screen for several minutes.

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Put your device in recovery mode and set it up again

  1. Make sure that your Mac is up to date. If you're using iTunes, make sure you have the latest version of iTunes.
  2. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes. If iTunes is already open, close it, then open it again.
  3. Keep your device connected and wait until the recovery mode screen appears:
    • iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Top button until your device begins to restart. Continue holding the Top button until your device goes into recovery mode.
    • iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.
    • iPhone 7, iPhone 7 Plus and iPod touch (7th generation): Press and hold the Top (or Side) and Volume Down buttons at the same time. Keep holding them until you see the recovery mode screen.
    • iPad with Home button, iPhone 6s or earlier and iPod touch (6th generation) or earlier: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen.
  4. Locate your device on your computer. When you see the option to Restore or Update, choose Update. Your computer will try to reinstall the software without erasing your data. Wait while your computer downloads the software for your device. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then repeat step 3.
  5. After the Update or Restore completes, set up your device.

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Get more help

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If you can’t update or restore your device with recovery mode, or you can't use recovery mode because of broken buttons, contact Apple Support.